Lost/Stolen Cards

When you used to lose cash, it was gone forever. Losing your card is never a good feeling, but we can help. You’re a few clicks or one call away from resting EASY.

Debit Cards

Easy

Stop by one of our locations and let us know what’s happened with your DEBIT CARD. We’ll take care of the issue in a jiffy. You could even walk out of our locations with an Instant Issue Debit Card.

Easier

To report a lost or stolen DEBIT CARD, call:

When you call us, we can mail you a new debit card or you can choose to stop by one of our locations, and we can print you an Instant Issue Debit Card.

Easiest

Be sure you have the CardValet app. From this app, you can disable your DEBIT CARD with the flick of a switch. Once you do so, you have the opportunity to look for your lost card while no one else can use it.

CardValet

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If you can’t find your debit card, you can call us to mail you a new debit card or you can choose to stop by one of our locations, and we can print you an Instant Issue Debit Card.

Credit Cards

If you need to report a lost/stolen CREDIT CARD, please call 1-800-367-7576. Our partner bank, TIB, will be able to help with stopping your existing card and getting a new one to you in the mail quickly.

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